The Concept

The price sounds too good to be true. What's the catch?
There isn't one! We work hard to keep the costs low so you can forget your finances and focus on your fitness!
What do you mean by 'no contract'?
We'll never tie you into a membership for a set period. In fact, you'll only ever pay for one month at a time and can leave at any time.
Are your gyms really open 24 hours a day, 7 days a week, 365 days a year?
Yes they are, 365 days a year!
The only exceptions are:

London Holloway Road which are open during the following times: Monday to Friday 7:00am-11:00pm Saturday and Sunday 9:00am-10:00pm

London Acton which are open during the following times: 6:00am-12:00am 7 days per week

Edinburgh Ocean Terminal Pure Gym is closed from 5.00pm on the 24th December until 7:00am on 26th December. This is due to the Ocean Terminal Shopping Centre being closed during these times.
 

Membership

How old do I need to be to join PureGym?
At least 18 years old.
Can I trial Pure Gym before joining?
Of course. Due to the PIN entry system to our gyms we can't offer complimentary visits but you can purchase a one-day, three-day or seven-day pass from our website.
Can I delay the start of my membership?
Yes, you can delay your membership by up to 3 months from the day you join. 

Will I get a PureGym membership card?

Rather than a card, you'll get a unique pin number that'll give you access to the gym via a keypad, and access to the members area of the website.


Can I freeze my membership?
Yes, for up to 3 months for just £5.99 a month. You can freeze and unfreeze your membership using the members area of our website. When you unfreeze your membership, your first monthly payment may be slightly more or less than usual due to the system calculating a pro-rata figure for the days your membership was frozen.

Can I let other people use my PIN number?

No. To protect our members' interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found flouting this rule will have their membership cancelled.


Will you put up the price of my membership?
If you join on a pre-opening offer you will get that membership rate for one year before it goes up to the usual price. Otherwise the price will be dependent on the club you are joining, see individual club pages for pricing details. And remember, if you are joining after the pre-open offer, you’ll get that price for life. This means we will never put the price for a full membership up, as long as you remain a member and do not cancel & rejoin.

For as you long as you remain with us you'll pay the same price for life. Your price will only change if you leave and re-join or if you signed up to a discounted pre-sale price, which will change to the normal price after one year. 


Can I change my direct debit date?

Changing your direct debit date shouldn't be a problem. You'll need to call our Member Services team to do this, but please ensure that you give us at least 3 days notice as the bank requires that for us to amend the dates.
Tel: 0344 477 0005
Email: member.services@puregym.com


Opening hours:
Monday – Friday 8am – 8pm
Saturday – Sunday 10am – 4pm


When will I receive my pin?
Your PIN number is automatically generated when you join. If you don't receive it, check your spam or junk folders or contact your club via the 'Contact Us' section of the website.

Can I pay for my membership with cash?

Because your PIN number is linked to your direct debit, we can't accept cash payments.


How do I cancel my membership?

It couldn't be easier - just cancel your direct debit. And that's it! Don't forget, if you're going away for a while you can freeze your membership for up to 3 months for just £5.99 a month.

In the members area it says I need a doctor's note. Why is that?
Did you tick 'Yes' to a question on the PARQ questionnaire? If so, you need a doctor's note before your PIN will be activated. This covers you for any injury or illness while training. Once you've got the note, tick the relevant box in the members area.
Can I pay upfront for 1 year?

Because your PIN is linked to your direct debit payments, this isn't possible.


What do I do if my PIN doesn't work?
Simply press the intercom at the gym entrance and someone will let you in. Alternatively, contact the Gym Manager through the 'Contact Us' section of the website.
Can I get a student discount?

No, all our members pay the same low price. 


When does the first month's payment come out of my bank?
7 days after you join, your joining fee and first month's payment will leave your account. After that, payments will come out one month from the day of joining (if you have joined a club that is not yet open, further payments won't be taken until one month after the gym opens). And don't forget, you can change your payment date at any time.
Can I change my bank details?
Yes, sure – To change your bank details you just need to call our Member Services team on 0344 477 0005 Monday – Friday 8am – 8pm, Saturday – Sunday 10am – 4pm. You'll need to give us around 1 week notice to change this as we need to let your bank know too.
How to contact us

You can get in touch via our contact form.
 Or by contacting our Member service team Tel: 0344 477 0005 Email: member.services@puregym.com Opening hours: Monday – Friday 8am – 8pm Saturday – Sunday 10am – 4pm


Facilities & Equipment



Does Pure Gym offer classes?

Of course! You can choose from over 50 free classes a week including Spin, Circuits, Pure Abs and Kettle bells. There may be a small charge for some classes that require specialised instructors.


How do I book a class?
You can book classes in the members area of our website, on the touch screens in club or on our FREE iPhone and Android app. You'll just need your email address and pin number handy to log in.
Are there changing facilities & lockers at Pure Gym?
Yes, and hairdryers and plug sockets. You can purchase a padlock for your locker from our vending machines.
Can someone show me how to use the equipment?
Of course, you can book a free half hour induction via the members area of our website. And if you download our free app, you can also scan the exercise machine QR codes to watch 'How To...' videos!

Why do I have to pay before my gym opens?
This guarantees you'll pay the low price, promotional rate. After this initial payment, which covers your joining fee and first month, you won't pay us another penny until one month after your gym opens.

Does my gym have a sauna, steam, spa or pool?

Our goal is to give you world class equipment at an affordable rate. That's why we've cut out facilities you don't use so you can simply focus on your fitness.

Is personal training available?
Yes, if you're the type of person who likes being told what to do (!) you can book a competitively priced personal training session by speaking to a trainer when you next pop in to the gym. You can read the profiles of all PT's on the gym pages of our website.
Can I park at PureGym?

Check out your club's page on the website to discover if you've got access to free parking or where the nearest pay and display is.


Do you offer Wi-Fi?

To keep membership costs down we don't offer Wi-Fi.


Can a trainer create a personal fitness programme for me?

Yes, for a one-off price of just £15.


Are there showers at my gym?

Yes, all of our gyms have powerful showers in separate cubicles.


Are there paper dispensers for wiping down equipment?

Paper towels are costly and cause unnecessary waste, so we ask that you carry a sweat towel at all times.


How heavy are your free weights?

Our plates go up to 25kg each, with a total value of 400kg. Dumbbells go up to 36kg.



Security


Is there CCTV at PureGym?

Yes, and it's linked directly to the emergency services. Staff are also on site between 6am and 10pm. If you need assistance during these times simply press one of the call buttons located throughout the gym.

Is the PureGym website secure?
Yes. Our application form is secure, your details will be encrypted and personal details will be kept private. To find out more, check out the privacy statement on our website.