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Joining Process

  • You are required to be at least 16 years old.

  • Of course! Due to the PIN entry system to our gyms we can't offer complimentary visits but you can purchase a one-day, three-day or seven-day pass from our website. 

  • Yes, you can delay your membership by up to 3 months from the day you join by calling Member Services on 0344 477 0005.

  • Rather than a card, you'll get a unique PIN number that will give you access to the gym via a keypad. This same PIN number along with your email address can be used to access the Members Area of the website.

  • Your PIN number is automatically generated when you join and will be sent to you by SMS and email. If you don't receive it, check your spam or junk folders or contact Member Services on 0344 477 0005.

  • Because your PIN number is linked to your direct debit, we can't accept cash payments.  Full membership requires a direct debit to be set up using a UK bank account.  Fixed term passes can be purchased on line using a credit or debit card.

     

  • You are required to agree to the health declaration as part of the joining process.  This is required to ensure you are safe to use the gym facilities.  Please consult your doctor if you are unsure.

  • As PureGym is a no-contract membership paying on a monthly basis we are unable to take upfront payments.  A Direct Debit is required to be set up using UK bank account details and a monthly payment will be taken.

  • We don't offer a student discount ... all our members pay the same low price.

  • This guarantees you'll pay the low price, promotional rate. After this initial payment, which covers your joining fee and first month, you won't pay us another penny until one month after your gym opens.

  • We are unable to set up Direct Debits without a UK bank account however you can take advantage of some of the Day Pass packages we have on-line that can be purchased by debit or credit card.

  • On joining select the option for disabled access.  This will allow access through the main door.  Please speak to the Gym Manager in the first instance so we can talk through any emergency situations and advise on how the disabled access works.

  • We offer multi club access in all our gyms for just £1 extra on your standard membership.  This will give you access to any club that has a price at the same or lower than your home club standard monthly price.  If you select access to a club at a higher price than your home club your membership price will increase to the highest club, plus the £1 for multi access. 

    To gain multi-access, just select the tick box in the joining process and choose your secondary club.  You will automatically gain access to all the clubs which are shown on your gym list on the joining page.

    We offer all club access for £40.99 (this does not include the LAX clubs).

Membership

  • Yes, for up to 3 months from £5.99 to £20.00 a month depending on the club and your membership. You can freeze and unfreeze your membership by logging on to www.puregym.com using your email address and PIN number or by calling member Services on 0344 477 0005. When you unfreeze your membership, your first monthly payment may be slightly more or less than usual due to the system calculating a pro-rata amount for the days your membership was frozen.

  • No, it is important that you don't. To protect our members' interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found flouting this rule will have their membership cancelled.

  • If you join on a pre-opening offer you will get that membership rate for one year before it goes up to the usual price. Otherwise the price will be dependent on the club you are joining, see individual club pages for pricing details.

  • You can upgrade your membership to include additional clubs or downgrade if you require single club access or off-peak membership by calling Member Services on 0344 477 0005. 

     

  • Simply press the intercom at the gym entrance and someone will let you in. Alternatively call Member Services on 0344 477 0005.

    Opening hours:
    Monday – Friday 8am – 8pm
    Saturday – Sunday 10am – 4pm

  • The majority of our clubs are open 24 hours but some clubs have restricted opening times.  Please check the club pages on the website for opening times.

  • Most clubs are open over the Bank Holiday period as normal but please check the club pages on the website for confirmation. 

Payment Information

  • Your first months payment and joining fee will be taken 5 working days after  joining.  Monthly payments will continue to be taken on the same date every month i.e. if you join up on the 1st of the month all payments will continue to be taken on the 1st of each month.  If you have joined a club that is not yet open, further payments will not be taken until one month after the clubs opens.  If you wish to change the Direct Debit date, please call Member Services on 0344 477 0005.

    Opening hours:
    Monday – Friday 8am – 8pm
    Saturday – Sunday 10am – 4pm

  • To change your bank details, please call the Member Services team on:

    Tel: 0344 477 0005

    Monday – Friday 8am – 8pm

    Saturday – Sunday 10am – 4pm.

    You'll need to give us around 1 weeks notice to change this as we need to let your bank know too.

     

  • Changing your direct debit date shouldn't be a problem after your first payment has been taken. You'll need to call Member Services to do this on 0344 477 0005 or email [email protected] Please allow 3 working days to ensure to ensure the bank actions this on time.
    Member Service's Opening Times:
    Monday - Friday 8am - 8pm
    Saturday & Sunday 10am - 4pm

     

  • Don't worry, this happens!  You will receive a SMS and email message giving you details on how to pay on line or call Member Services on 0344 477 0005 to discuss all the options.

    Opening hours:
    Monday – Friday 8am–8pm
    Saturday – Sunday 10am–4pm 

Cancelling Membership

  • It couldn't be easier - just cancel your direct debit. And that's it! Don't forget, if you're going away for a while you can freeze your membership for up to 3 months from just £5.99 a month depending on your club.  If you are on a fixed term membership or a contracted membership please call Member Services for all available options on 0344 477 0005.

Contact US

  • You can get in touch via the on-line Contact Us form on the website www.puregym.com or call Member Services:

    Tel: 0344 477 0005
    Email: [email protected]
    Opening hours:
    Monday - Friday 8am - 8pm
    Saturday & Sunday 10am - 4pm

Facilities & Equipment

  • Of course!  You can choose from over 50 free instructor led classes a week including Cycle, Circuits, Pure Abs and Kettle bells.  There may be a small charge for additional classes that require specialist instructors in some clubs.

  • You can book classes in the members area of our website, on the touch screens in club or on our FREE iPhone and Android App. You'll just need your email address and pin number handy to log in.

    Classes can be booked 8 days in advance and you can book up to 8 classes at any one time.

  • Yes, and hairdryers and plug sockets. Please remember to bring a padlock for the lockers or you can purchase these from our vending machines.  Changing rooms close at 12 midnight and re-open at 5am on a morning but there are lockers available to use on the gym floor at all times.

  • Of course, you can book a free half hour induction via the members area of our website.  We recommend all members do this to ensure you know how to get the best results.  You can also speak to any of our Personal Trainers about one to one training sessions.

  • Our goal is to give you world class equipment at an affordable rate. That's why we've cut out facilities you don't use so you can simply focus on your fitness.

     

  • Yes, if you're the type of person who likes being told what to do (!) you can book a competitively priced personal training session by speaking to a trainer when you next pop in to the gym. You can read the profiles of all PT's on the gym pages of our website.

  • Check out your club's page on the website to discover if you've got access to free parking or where the nearest pay and display is.  

  • The majority of clubs have O2 WiFi once inside the gym.  Select the O2 option and input your details to get FREE WiFi.

     

  • Yes, for a one-off price of just £15.

  • Yes, all of our gyms have powerful showers in separate cubicles.

  • Paper towels are costly and cause unnecessary waste, so we ask that you carry a sweat towel at all times.

  • Our plates go up to 25kg each, with a total value of 400kg. Dumbbells range from a maximum of 36kg-50kg.

  • A few of our clubs do have ladies only areas and classes where there has been high demand for these facilities, please look at the class time table on the website or call Member Services on 0344 477 0005 for details at specific clubs.

     

Security

  • Yes, and it's linked directly to the emergency services. There is always a first aid trained member of the team in club.

  • Yes. Our application form is secure, your details will be encrypted and personal details will be kept private. To find out more, check out the privacy statement.