Managing Your Membership
From PINs to payments, make managing your membership easy
We're here to help make managing your membership easy. Find answers to common questions relating to payments, PINs and membership changes here.
- Can I freeze my membership?
- Can I manage my membership on-line?
- How does my Extra "Bring a Friend" membership work?
- Can I let other people use my PIN?
- Will you put up the price of my membership?
- I can't remember my PIN number.
- How can I upgrade and downgrade my membership?
- Can I change my direct debit date?
- When does the first month's payment come out of my bank?
- I'd like to change my home gym?
- Can I change my bank details?
- What do I do if one of my payments fails?