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Cancelling Your Membership

The easy guide to cancelling

How do I cancel my membership?

Before you call time on your fitness journey, did you know there are other options available?

Freeze your membership for up to 3 months *

You won't have to pay a joining fee when you start working out again, plus you will keep your monthly rate even if it's gone up for new joiners.

Log in to freeze your account >> 

Moving? Switch to another PureGym

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Save money, switch to a different price plan

You can choose off-peak hours at many of our gyms, or add multiple gym access to combine two separate gym memberships at a fraction of the price.

Finding it hard to get motivated?

Need some motivation or struggling to get going? Check out our motivation boosting videos or enlist a PT at your local gym to give you a plan of action. Just find your home gym via our gym search and get in touch with one of the PTs today.

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However, if cancelling is the best option for you at this time here's what you need to do:

Monthly membership - paying by Direct Debit

We’ve made it as easy to cancel as we do to join! Just cancel your direct debit at your bank 3 - 4 working days before your next payment is due. If you have any questions we're here to help on 03444 770 005. 

Fixed term memberships

If a fixed term membership is cancelled within 14 days, the full pro-rata amount is refunded. After 14 days 50% of the pro-rata is refunded. Simply contact Member Services on 03444 770 005 to process the refund.

Corporate memberships (fixed term memberships)

As your membership would have been arranged through a third party, you can only cancel via the original source.

Gift vouchers / Day passes

Please note that gift vouchers and 1 to 30-day passes are non-refundable.

*T&Cs: Extra members can freeze at no additional cost. For Standard members it’s £5.99 a month. You can freeze your membership from your next payment date for a minimum of 1 month and a maximum of 3 months. If you leave then decide to re-join you might have to pay a joining fee plus the monthly rate, which may have gone up.

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