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MEMBERSHIP TERMS & CONDITIONS

MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.
  2. In some locations you can choose to delay the start date of your membership by up to 1 month. If you want to bring this date forward, please contact us on 03444 770 005 or at [email protected] and we will be more than happy to discuss your options. Please do note, however, that the terms in the Money Back Guarantee section of these terms may then apply in that situation.
  3. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
  4. You will be entitled to all the rights and privileges set for the Type of Membership chosen.
  5. You cannot transfer this agreement to anyone else

DIRECT DEBIT FEES AND CHARGES

  1. The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online.
  2. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade.
  3. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
  4. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
  5. You agree to advise us immediately of any change to the Members Details provided.
    6. A £5.99 monthly charge is applied if you freeze your membership. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. Freeze only applies to monthly memberships and will start from your payment date. Please be aware this must be actioned at least 3 working days prior to your payment date.

DIRECT DEBIT PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

MONTHLY DIRECT DEBIT MEMBERSHIPS

  1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 3 to 4 working days for the bank to action this. Please call Member Services for options available to you or for any further information.
  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

PAID IN FULL MEMBERSHIP

  1. If you have purchased a Fixed Term membership you will be entitled to 50% of the pro rata’d amount as refund for any unused membership.

MONEY BACK GUARANTEE

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining.

PIN ABUSE POLICY

  1. Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing).
  2. Use of PIN numbers is monitored: In the interests of the safety and security of all our members, use of PIN numbers and access is monitored and individuals using PIN numbers / Access Devices may be asked to provide proof of identification.
  3. What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below.
  4. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly).  The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your PIN number was used by that individual/those individuals; and/or (b) in the event of serious misuse of your PIN number, for example, your PIN number has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given.
  5. Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct.
    Access Device: the device, key-fob, or any other relevant security hardware device with built-in authentication equipment, issued or otherwise provided to you by us to enable you to securely access the relevant gym in accordance with the terms of your membership. Only one device can be registered to an account at any time, if you lose or misplace the device you need to contact member services to remove the device immediately.

DAILY MEMBERSHIP TERMS & CONDITIONS
PRINCIPAL TERMS

  1. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
  2. Your membership will be activated on the date you specified, running till midnight of the specified date.
  3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
  4. You cannot transfer this daily membership to anyone else nor transfer to another date.

FEES AND CHARGES

  1. You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. If you cancel during this period, you will receive a full refund. After this period the daily membership fee is not refundable.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

  1. Members must be 16 or older.
  2. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
  3. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
  4. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
  5. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
  6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
  7. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with Pure Gym Limited.
  8. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
  9. This agreement is governed by English Law.
  10. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
  11. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

INFORMATION ABOUT US

  1. We are a company registered in England and Wales. Our company registration number is 06690189 and Our registered office is at Town Centre House, Merrion Centre, Leeds LS2 8LY. Our registered VAT number is 165 8808 68.
  2. If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 0344 477 0005 or by e-mailing Us at [email protected]
  3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at [email protected] We will confirm receipt of this by contacting you by email.

YOUR PERSONAL INFORMATION

  1. To view our Privacy Notice click here.

PROMOTION TERMS

  1. PureGym Ltd reserves the right to end any promotion without warning at any time.
  2. Any prizes offered by PureGym must be claimed within 21 Days of announcement of the winners. PureGym have 45 days to issue any prize
  3. All Gym challenges are subject to fair play which is managed in club. Any recorded reps or times must be verified and signed off by a PureGym team member.
  4. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit.
  5. Zero Joining Fee offers exclude pre-opening offer gyms. 

FREE DAY PASSES

  1. Day passes are subject to a fair use policy. 1 pass per person, multiple passes may be cancelled without warning.
  2. Free passes have no resale value, and cannot be exchanged for cash or any other product or service.
  3. Passes must be used on consecutive days
  4. Free passes should be booked to start before the advertised expiry date any passes set for redemption after this date may be cancelled without warning.
  5. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
  6. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
  7. You cannot transfer this daily membership to anyone else nor transfer to another date.
  8. Day passes are non-refundable.

STUDENT MEMBERSHIP (VIA UNiDAYS)

  1. Discount is available to verified UNiDAYS members only and is non-transferable. Student fixed-term membership discount is based on the cost of standard monthly memberships. All student memberships are subject to PureGym’s membership rules and terms and conditions. Available at open clubs only and exclusions may apply. Discount cannot be used in conjunction with any other offer and does not apply to any classes or other services that they may offer for sale from time to time. PureGym reserve the right to terminate this discount without notice.
  2. Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase.
  3. Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period. Discount to fixed term student memberships is for single club access only and must be used at the gym selected when setting up this type of membership.
  4. 50% off first month can be used with any Direct Debit monthly membership product and is valid until 07.01.19 and must be claimed by this date. PureGym withhold the right to amend or remove this offer at any time. Offer cannot be used in conjunction with another offer, be transferred to another person or be exchanged for cash or any other product or service. The following gyms are excluded from this offer: Basildon, Birmingham Arcadian Centre, Bletchley, Bridgwater, Cambridge Grafton Centre, Cardiff Bay, Corby, East Grinstead, Edinburgh Fort Kinnaird, Hitchin, Lichfield, London Beckton, London Borough, London Bow Wharf, London Camden, London Clapham, London Covent Garden, London Earls Court, London East India Dock, London Farringdon, London Waterloo, London Whitechapel, Nottingham Castle Marina, Swindon, Telford

6 MONTH STUDENT OFFER

  1. Offer is only available at the following gyms: Brighton London Road, London Wembley, Glasgow Hope Street, Bristol Union Gate, Manchester Market Street, Birmingham City Centre, Leeds City Centre North, Newcastle Eldon Garden, Leeds City Centre South, Glasgow Bath Street, London Colindale, Leicester Walnut Street, Manchester Urban Exchange, Newcastle St James, Bournemouth, Leeds Regent Street, Liverpool Central, Glasgow Charing Cross, Brighton Central, Leicester St Georges Way, Derby, Edinburgh West, Exeter Fore Street, Dundee, Oxford Central
  2. Members must be 16+
  3. PureGym withholds the right to remove this offer at any time without notice

PURE LIFESTYLE COURSE

  1. Refunds: You are entitled to a full refund on the Pure Lifestyle course, if you cancel 72 hours (3 days), before the start of the course. Once the course has started you are not entitled to a refund.

YANGA: SPORTS WATER TRIAL

  1. Yanga sports water is only available at selected gyms.
  2. Only the first two servings are free
  3. All servings are 500ml
  4. Members must bring their own bottle or purchase a bottle
  5. After the two free servings members can get unlimited access through purchase of Extra membership or Yanga Sports Water Bolt-on

CHRISTMAS NATIONAL ACCESS

  1. Offer only valid for members on a standard monthly membership type
  2. Offer only valid for the recipient of this email and cannot be passed on
  3. Multi-gym access cannot be exchanged for a cash prize
  4. Multi-gym access only valid at open PureGyms
  5. Access available from 01.12.18 until 03.01.19
  6. PureGym withholds the right to remove this access at any time without notice

TickX ANNUAL CINEMA TICKET PRIZE COMPETITION

  1. Each time you enter the gym, you will receive another entry in the prize draw
  2. Entries are counted between 01.10.18 and 30.11.18 only
  3. The winner will be picked by 15.12.18 and will be announced on twitter.com/puregym
  4. There will be one winner nationwide
  5. For more information, follow this link: https://protect-eu.mimecast.com/s/1KwCCD1qPI5kzGofWiP4z

PlayStation Plus offer

  1. Exclusive to PlayStation plus customers
  2. PureGym unique code valid for redemption until 31st December on the PureGym website. Option to delay start of membership period for up to 7 days
  3. Please note: Membership will automatically renew each month at the standard price of your chosen gym after the one-month introductory period has ended, but can be cancelled at any time via your bank or over the phon
  4. To redeem, follow the steps on Playstation plus website.
  5. New PureGym customers only. Not valid for those who are, or have been, members on or before 6th December 2018
  6. Single Access standard membership only
  7. Excludes gyms which currently have an offer on their Single Access Standard membership price and those that have not opened yet. Current gyms excluded are Stockport, Glasgow Clydebank, Glasgow Charing Cross, Burnham, East Grinstead, London Tower Hill, Swindon, Corby Cambridge Grafton Centre, Telford, London Borough, Bridgwater, London Beckton, Cardiff Bay, Edinburgh Fort Kinnaird, Fareham, London Lewisham, Tonbridge, East India Dock, Birmingham Arcadian, Leeds Thorpe Park
  8. PureGym membership is personal to the customer and cannot be transferred or sold to any third party
  9. Voucher has no cash value and no cash alternative is available
  10. Excludes organised groups, third parties and agents
  11. Subject to availability

The winter winner giveaway promotion:

  • To claim the prizes you must visit your PureGym 4 times for at least 60 minutes each time
  • Valid from 26.11.18
  • Entries all need to be in by midnight on 10.12.18
  • Qualifying winners will receive their gift codes on 14.12.18
  • Individual prize winners will receive details of how to claim their prizes on 14.12.18
  • Individual prizes must be claimed within 10 days or another winner will be picked at random
  • Random winners will be contacted directly by the brands with instructions of how to claim their prizes
  • PureGym can withdraw this promotion at any time without notice
  • If the above criteria is not met you will not qualify for any of the prizes

12 DAYS OF CHRISTMAS AT PUREGYM

  • Offer terms and conditions can be found on each individual brands website
  • Brands and PureGym withhold the right to amend or remove offers at any time
  • Offers cannot be redeemed for cash prizes
  • Offers are only valid for PureGym members and are not to be shared
  • Each offer has a different expiry date, please see the necessary website for more details

SOCIAL COMPETITION TERMS

#1MillionReasons Social Competition

To enter:

  1. Share your journey around the gym and tell us some of the reasons why you come to the gym on Instagram or Facebook. Don't forget to hashtag #1MillionReasons and tag @puregymoffical in your post so we can find it. Good luck!
  2. Content must not include any nudity or profanity.
  3. Content must be deemed suitable by PureGym.
  4. Entries are limited to one per person per month – additional photo entries will not count as additional entries
  5. Winners will be chosen in the first week of each month based on the previous month’s entries
  6. Winners will be announced through PureGym social channels and contacted directly.
  7. The monthly prize will be announced on PureGym social channels towards the start of each month
  8. No cash equivalent is available.
  9. Winners must already be an existing PureGym member.
  10. If there is any conflict or inconsistency between the terms and the PureGym Standard Terms & Conditions for Competitions, these terms will prevail in respect of such conflict or inconsistency.

SIR CHRIS HOY BOOK GIVEAWAY COMPETITION

  • The winners will be picked by 27.11.18 and will be announced on PureGym Instagram stories Facebook & Twitter page
  • There will be five winners nationwide
  • Entrant must live in the UK
  • No cash equivalent available

Updated: 13/12/2018