Gym User Terms and Conditions - 17th March 2026

These terms and conditions (“Terms and Conditions”) and the Gym Rules (see HERE) apply to all users of PureGym gyms whether the user is a PureGym member or a guest of a member who is using a gym under our Bring a Guest offer. References to “you” in these Terms and Conditions apply to all users of our gyms. If you use a PureGym gym, you will be bound by these Terms and Conditions and the Gym Rules.

Quick guide to key terms

Please take the time to read these Terms and Conditions in full, as well as the Gym Rules, as they form part of this contract between you and us.

This section contains a quick guide to the key parts of these Terms and Conditions, but you must read the Terms and Conditions and Gym Rules in full, because this quick guide is not a complete summary and is only intended to provide you with an overview of the key terms, not all of the terms.

You must keep your membership fees up to date.
You must comply with the Gym Rules.
Your use of our gyms is unsupervised. Your safety is your responsibility, and we are not responsible for any injury, loss or damage suffered by you which is not caused by our breaking this contract, by our negligence or by our breaking the law.
We are not responsible for the loss of or damage to of any belongings / property or any theft of your belongings / property which you bring into one of our gyms (whether or not you use a locker) unless the loss or damage is caused by our negligence.
You must comply with our Pin Policy.
For all memberships, you have a "cooling-off" period of 14 days after you commit to change your mind and cancel your membership (including about when you might lose your right to change your mind and cancel). Some types of subscription memberships may entitle you to additional cooling-off periods upon expiry of an introductory period or on renewal in certain circumstances – please check the details for the type of membership you have chosen.
Separate to the "cooling-off" period, you can cancel your membership at any time by giving us notice in one of the ways set out in these Terms and Conditions.
We can cancel your membership and end this contract in certain circumstances.

WHERE TO FIND INFORMATION ABOUT US AND OUR SERVICES

We are Pure Gym Limited, a company registered in England and Wales. Our company registration number is 06690189 and our registered office is at Town Centre House, Merrion Centre, Leeds LS2 8LY. Our registered VAT number is 165 8808 68.
If you have any questions or if you have any complaints, please contact us. You can contact us by e-mailing us at member.services@puregym.com.

HOW TO JOIN

Before you first use any of our gyms, you must have done the following as part of the join-up process: (i) completed your details on our join-up page (either for members or for guests), (ii) confirmed that you have read and you agree to the health agreement declaration, (iii) confirmed that you have read and you agree to these Terms and Conditions and the terms applicable to the type of membership you have chosen, (iv) if you are purchasing a membership, made payment of the amount required for the first payment for the type of membership you have chosen. Once you have completed these steps, we will contact you to let you know whether your membership application / application to use our gym as a guest has been accepted and the terms of the contract between us and you.
You must read the health agreement declaration (a link to which is HERE) carefully and must not confirm your agreement to it unless the confirmations set out in it are accurate for you. We will rely on your agreement to the health agreement declaration to decide whether you can become a member or (if you want to use our gyms as a guest of a member, to decide whether or not you can use our gyms as a guest).
You must make sure that all of the details you give us during the join-up process are accurate and complete.
We do not have to accept your application to use our gyms. We can reject your application, for example if we have cancelled a previous membership held by you because you have broken our terms and conditions and gym rules then in effect, or if we reasonably believe that letting you use our gyms could pose a risk to us, you, or other users.
At the point at which we send you an email to confirm your purchase and receipt for your first payment, a binding contract will come into existence between you and us. We refer to this binding contract as “this contract” in these Terms and Conditions. These Terms and Conditions and the Gym Rules will be terms of this contract, along with any other terms applicable to the membership option you have selected in the join-up process.
Disabled access: If you tick the ‘disabled access’ box upon joining, your membership will be temporarily put on hold. You must then contact your home gym manager, whose details will be sent to you in a follow-up email to organise a disabled access induction. During this, you can discuss any needs you have, we will discuss with you any required Personal Emergency Evacuation Plan (PEEP) and you will be shown how to use the easy access facilities. The gym manager will then remove the hold on your membership and confirm on our systems that any required PEEP is in place which will allow you unrestricted access to the gym. The disabled access induction is mandatory. If for whatever reason the PEEP form is not marked as completed but your membership is taken off hold, you will have restricted access hours for the gym. These will be communicated to you by email.
The email we send you to confirm your application to use our gyms has been accepted will include information about using our gyms including the Gym Rules and our Safety and Security guidance (including the first aid and emergency procedures document and our guidance on staying safe in the gym whilst it is unstaffed ). For your own safety you must familiarise yourself with all of this guidance.
We charge you for your membership when we accept your application to use our gyms. However, for monthly membership we take payment at regular intervals, as explained to you during the order process.
In some locations you can choose to delay the start date of your membership by up to 1 month. If you want to bring this date forward, please contact us at member.services@puregym.com and we will be happy to discuss your options.
You will be entitled to the rights for the type of membership chosen which are set out in the confirmation email sent to you. References in these Terms and Conditions to use of the gym includes use of our core classes which are included in a member’s membership.
You agree to tell us immediately of any change to the details you give us during the join-up process.
You cannot transfer this contract to anyone else or let anyone else use the rights under this contract. If you do let anyone else use one of our gyms under this contract we have with you, we can end this contract immediately by giving you notice by email.

EXERCISING SAFELY

Unsupervised exercise: We do not supervise your exercise or your use of the gym machines and equipment at our gyms. You must take all steps within your control to use the gym safely and to avoid injury to yourself and others when using our gyms.
Responsibility for fitness / deciding whether to use gyms is yours: You must make sure you are capable of safely undertaking unsupervised exercise at our gyms, taking into account your fitness level, strength, any health conditions, weaknesses, injuries or illnesses you have (or have had in the past), and your familiarity with using gyms and gym machines and equipment, and if you are unsure you should seek advice from your doctor. If there are any changes in your health, fitness level or strength (including recent illnesses, injuries and new or worsened health conditions) it is your responsibility to decide whether to continue exercising in our gyms and using our gym machines and equipment. Our staff are not authorised by us to advise whether you are capable of safely exercising in the gym, and you should not rely on any advice given by them.
Exercise within your limits: You must make sure you exercise within your limits and seek advice from your doctor if you are unsure what is and is not advisable for you to do.
Gym machines and equipment: Our gyms have gym machines and equipment which could cause injury to you or others if not used properly. Many of our gym machines and equipment have instructions and you should take your time to understand those instructions before using them and you must only use those gym machines and equipment in accordance with the instructions. Some of the gym machines and equipment in our gyms do not have instructions for use, and you must only use those gym machines and equipment if you know from your previous experience how to use them safely. If you are unsure as to how to use any of the gym machines or equipment, please seek advice from a qualified member of Pure Gym staff before using such gym machines or equipment.
Inductions: We offer inductions to show users how to use some of the gym machines and equipment, but we do not make you complete an induction (save for the disabled access induction described above), and our inductions will not cover how to use all the gym machines and equipment. It is up to you to decide whether to have an induction. Whether or not you have an induction, it will not change your responsibilities or ours under this contract.
Gym Rules: You must keep to the Gym Rules.
Emergency help points and safety stations: You must make sure you know where the emergency help points, emergency exits, and safety stations are in the gym you use.
Slip and trip hazards: You must take care when using the gym to avoid slip and trip hazards such as loose weights, personal belongings of other users and spilt liquids.
What to do if you feel unwell or injure yourself: You should ask for help if you feel unwell, injure yourself, or are concerned for your safety or wellbeing. If a PureGym member of staff is not on hand, you should use one of the red emergency help points located around the gym. We have a remote CCTV team in place 24/7 (which can see all areas of the gym other than the changing rooms) who will be able to call the on-call gym team or emergency services if necessary.
Reporting accidents: You must report any accident or injury you have whilst using any of our gyms by notifying a PureGym member of staff or by notifying our member services team on member.services@puregym.com.

COOLING-OFF PERIOD: YOUR LEGAL RIGHT TO CHANGE YOUR MIND AND CANCEL

Cancellation right in cooling-off period: You are entitled to cancel your membership and receive a full refund of any fees paid if you let us know no later than 14 days after the date when this contract came into existence (the cooling-off period). However, if you select to commence your membership immediately, or you ask us to start your membership before the cooling-off period has ended, you agree that if you subsequently cancel your membership within the cooling-off period, then we will give you a refund of any monies paid less an amount to reflect your usage of the gym up to the date of cancellation. If you have purchased one of our Day Passes and have asked us to start your Day Pass before the cooling-off period has ended, then once the Day Pass has expired you will have no right to cancel your Day Pass even if the cooling-off period is still ongoing.
How do I cancel within the 14-day period? If you change your mind, contact member.services@puregym.com to let us know. If you are due a refund, we will refund you the amount due as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund.
Renewal cooling-off periods: Some types of subscription memberships may entitle you to additional cooling-off periods (for example upon expiry of an introductory period) – please check the details for the type of membership you have chosen.

MEMBERSHIP FEES AND PAYMENT – MONTHLY MEMBERSHIP

The joining fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by direct debit approximately 5 working days from the date when we accept your application to join. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online.
If you are looking to upgrade your membership there may be an administration fee charged at the point at which you upgrade. We will tell you about this fee before we process your upgrade.
Your second direct debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent direct debits for monthly membership fees will be collected monthly thereafter.
If any direct debit is returned unpaid or if any other form of payment is not honoured for whatever reason, and you then pay your missed payment online, we will charge you an administration fee of £5. If however after your first failed payment we try to take payment again automatically and it fails, we will charge you a £20 administration fee. If, despite us having notified you of a missed payment, you do not make that payment within the time limit we require or if further payments are missed, we will cancel your membership immediately and notify you that we have done so. We may (but we are under no obligation to) present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
If the rate of VAT changes after the date when you purchase your monthly membership, we will adjust the rate of VAT that you pay on any fees due by you from the date on which the change in the rate of VAT takes effect.

WE CAN CHANGE THE FEES PAYABLE BY YOU FOR MEMBERSHIP

From time to time we may increase the fees for our flexible Monthly Membership (meaning the price you pay monthly for your flexible Monthly Membership). We will give you at least 30 days’ notice of any incoming price increase and will make it clear when the price increase will take effect and how much your membership will cost after the increase. During this 30-day period, you will have the right to cancel your membership at any point by cancelling your direct debit within the members area of the PureGym app or website using our Online Cancellations service. You can also cancel directly with your bank, allowing 4 working days for the bank to action this. If you do not cancel the membership by the date given to you in the notice on which the change in price takes effect, then your Monthly Membership with continue and the price of your Monthly Membership will be automatically increase in accordance with our notice.

YOU CAN CANCEL YOUR MEMBERSHIP AND END THIS CONTRACT

FREEZING YOUR MEMBERSHIP

You may be entitled to freeze your membership either at a cost or for no charge depending on the type of membership you have. Please refer to the details of your membership entitlements sent to you in your joining email.

HOW TO CANCEL A MONTHLY MEMBERSHIP

For flexible Monthly Memberships, your membership auto-renews monthly and we will continue to take the Monthly Membership fees by direct debit unless and until you or we cancel your membership.
You may terminate your Monthly Membership at any point by cancelling your direct debit within the Members' Area of the PureGym app or website using our Online Cancellations service up to 4 working days before your payment date. You can also cancel directly with your bank, allowing 4 working days for the bank to action this.
In the above circumstances your Monthly Membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

HOW TO CANCEL A FIXED TERM MEMBERSHIP

If you have purchased a Fixed Term Membership for 6, 9 or 12 months (the Fixed Term), your membership will (unless you cancel or we cancel under the terms of this contract) run for the length of the Fixed Term and then automatically terminate. There is no auto-renewal of Fixed Term memberships, and they do not roll over onto Monthly Membership at the end of the Fixed Term.
You can cancel a Fixed Term membership before the end of the Fixed Term by contacting us on member.services@puregym.com and you will be entitled to ask for a refund of 50% of the pro-rata'd proportion of the fees paid for the Fixed Term which relate to the period from the date on which you give us notice to the last day of the Fixed Term.

DAILY MEMBERSHIP TERMS & CONDITIONS

Daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
Your membership will be activated on the date you specified, running till midnight of the specified date.
You will be entitled to all the rights and privileges exercisable for daily membership as notified to you.
You cannot transfer this daily membership to anyone else nor transfer to another date.
Day passes are non-refundable.
You are entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase as long as the date you specify for your daily membership to start is more than 14 days after the date of purchase; or (2) up to the day before the date on which you selected your daily membership to activate. If you cancel during this period, you will receive a full refund. After this period the fee for the day pass is not refundable

CANCELLATION OF COMMIT & SAVE MEMBERSHIPS AND OTHER TYPES OF MEMBERSHIP

If you have a Commit & Save Membership or a type of membership other than flexible Monthly Membership, a Day Pass or a Fixed Term Membership, then the terms and conditions applicable to the cancellation of that type of membership will be specified in the information provided to you on your purchase of that type of membership.

PIN POLICY

Access Device: This is the device, key-fob, QR code or any other security hardware device with built-in authentication equipment provided to you by us to enable you to securely access the relevant gym in accordance with the terms of your membership. Only one Access Device can be registered to an account at any time. If you lose or misplace the Access Device you must contact member.services@puregym.com immediately.
Only you must use your PIN number / Access Device: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. The PIN number / Access Device remains our property at all times.
Use of PIN numbers is monitored: In the interests of the safety and security of all our members, use of PIN numbers and Access Devices is monitored and individuals using PIN numbers / Access Devices may be asked to provide proof of identification.
What we will do if we think your PIN number / Access Device has been misused: If we believe that your PIN number / Access Device has been used by another individual or individuals we may decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of the result of our investigation and what we are going to do, which may include one or more of the steps set out in paragraph 5 below.
Our right to impose additional fees and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number or Access Device was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take any one or more of the following steps, which are in addition to any other legal rights that we may have: (a) to give you a written warning demanding that you take steps to prevent further abuse of your PIN Number or Access Device; (b) either at the same time as the written warning or as a later step, to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly). The penalty charge will be calculated as being equal to the price of a day pass (that applied at the time of use) for each occasion on which your PIN number / Access Device was used by that individual/those individuals; or (c) in the event of serious misuse of your PIN number / Access Device, for example, your PIN number or Access Device has been used on repeated occasions or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, without a refund.
Your responsibility for another's conduct: If we have reasonable grounds for believing that you provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (known as tailgating) in addition to our rights referred to in paragraph 5 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and you may be required to pay us compensation for any loss we suffer as a consequence of that conduct.

WE CAN CANCEL YOUR MEMBERSHIP AND END THIS CONTRACT

If you break these Terms and Conditions or the Gym Rules, we may choose to give you a written warning instead of ending this contract (cancelling your membership), but we do not have to give you a written warning before ending this contract.
We can end this contract (which means cancelling your membership) immediately by giving notice to you by email, and we can claim from you any compensation due to us for loss we have suffered (including, in the case of a Commit & Save membership, the early termination charge set out in the in the information provided to you on your purchase of your Commit & Save membership) if:
1. you don't make any payment to us when payment is due; or
2. you break any of the following Gym Rules:
  1. the rule not to share your PIN number or QR code with anyone or allow anyone else to use it or tailgate you into the gym (which means following you in without using their own PIN number or QR code);
  2. the rule not to use the gym whilst under the influence of alcohol, narcotics, tranquilisers or any medication or other substance which may affect your ability to exercise safely;
  3. the rule not to behave in an aggressive, abusive, violent, or threatening manner whilst on our premises;
  4. the rule not to behave in an anti-social manner when on our premises, for example by making unwanted advances of a sexual nature to other gym users or PureGym staff members, or by staring or cat calling at other users or PureGym staff members, or by engaging with other users after they have asked you to leave them alone; or

C. you repeatedly breach any of the Gym Rules (which means you commit 2 or more breaches of the Gym Rules in one month, or 6 or more breaches of the Gym Rules in any 6-month period); or

D. you do not, within a reasonable time of us asking for it, provide us with information that we need (and that we told you we needed) in order to provide the service or comply with our legal requirements;

E. we reasonably believe that if you continued to use the gym there is a risk of harm to yourself, any other user of the gym, or any member of PureGym staff; or

F. we reasonably believe that if you continued to use the gym there is a real risk of damage to our reputation or any part of our business.

OUR RESPONSIBILITIES AND THE LIMITS TO OUR RESPONSIBILITIES

What PG is responsible for: We are responsible for:
1. keeping to all laws and regulations (including health and safety regulations and fire safety regulations) applicable to our business;
2. ensuring that PureGym employees are suitably qualified for the roles they are employed to do and for ensuring that they are given training to the standards required by law; and
3. marking gym machines or equipment as faulty after becoming aware that such gym machine or equipment is faulty.
What PG is not responsible for: We are not responsible for:
1. any injury, loss or damage suffered by you which is not caused by our breaking this contract, by our negligence or by our breaking the law;
2. any injury, loss or damage suffered by you which is caused by an event or a series of events outside our control except where (i) it was obvious that that event or series of events might happen, and (ii) we are responsible under this contract or under the law for taking steps to avoid that event or series of events occurring or to minimise the impact of that event or series of events occurring, and (iii) we had not taken the steps we were required to take under this contract or under the law;
3. any injury, loss or damage suffered by you which you could have avoided by taking reasonable action including keeping to our Gym Rules;
4. any loss of or damage to your belongings / property or any theft of your belongings / property from the gym unless the loss or damage is caused by our negligence (this includes any belongings / property you choose to store in the lockers provided by us (see the Lockers section below);
5. any injury, loss or damage suffered by you which relates to any personal training services which you choose to use. (When PureGym staff provide personal training services to you, they are doing this as self-employed service providers (not as employees of PureGym), and these Terms and Conditions do not apply to those personal training services. Please see the section 'Personal Trainers' for further information.);
6. losses you suffer caused by us breaking this contract or by our negligence if the loss is unforeseeable (which means it was not obvious that it would happen).
Your legal rights: As a consumer, you have legal rights in relation to any services which we provide that are not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect those legal rights.

WE CAN CLOSE A GYM PERMANENTLY OR STOP PROVIDING ANY SERVICES FROM ANY OF OUR GYMS

We can close any of our gyms permanently or stop providing one or more services from any of our gyms. We will let you know at least 30 days in advance and we will refund any sums you've paid in advance for services which won't be provided.

WHAT HAPPENS IF THE GYM IS CLOSED TEMPORARILY?

We may sometimes have to close or restrict access to the gym temporarily. This may be due to renovation or maintenance work, damage, repairs, cleaning, health or hygiene measures or for other operational reasons. Where possible, we will try to notify you in advance of any such closure.
If we are unable to provide you with access to the gym for reasons outside of our control, we will notify you as soon as possible after the event.
Please note that we may continue charging you during this time. If the gym remains closed for more than 72 hours, you can contact us by email at member.services@puregym.com to claim a refund for any membership fees you have paid in advance for the days the gym is closed.
Your right to cancel your membership remains the same. Please refer to the You Can Cancel Your Membership and End This Contract section of these Terms & Conditions for more detail.
PureGym will not be responsible for reimbursing you for any monies owed by you to a personal trainer for any period during which the gym or part of it is closed.

WE CAN ASK YOU TO LEAVE OUR PREMISES

If you break any of your obligations under this contract, we may ask you to leave the PureGym premises immediately. If we make this request (whether by our staff or via the remote CCTV operator), you must leave the premises immediately.

LOCKERS

We provide lockers for your use in many of our gyms. The lockers we provide do not have locks on them, and if you wish to lock your belongings away in our lockers, you must bring your own padlock and key.
You must only use lockers for the duration of your training session. Lockers may be emptied at night and items in those lockers will be removed to lost property. Padlocks may be broken to gain access and will not be replaced by PureGym. We do not take responsibility for any item held in lost property. Such items will be kept for no longer than one week after which time the items will either be donated to charity or destroyed. In Scotland, and to comply with the Civic Government of Scotland Act, valuable items of lost property will be passed to the local Police Station at the earliest convenience and all other items of lost property will be taken to the Regional Custodies Department in bulk.
We are not responsible for any personal property left in lockers on our premises - anything you leave in one of our lockers is left at your own risk (whether the locker is locked or unlocked).
We are not responsible for any theft of any personal property from anywhere in the gym, including any personal property that is left in lockers. We recommend that you make sure that your household contents or other insurance policy protects you against any risk of theft or loss of your personal property when using our gyms.

CHANGING ROOMS

We provide a range of changing facilities for our users. We provide:
a. single-sex communal changing rooms (based on biological sex); and/or
b. an individual use, accessible, gender-neutral changing room(s).
The single-sex communal changing rooms are designated for use by individuals according to their biological sex.
Single-sex changing rooms may be locked between 11pm and 5am and can be entered using your 8-digit PIN on the keypad outside. Our individual use, accessible, gender-neutral changing room(s) remain unlocked during this time.

To view our Changing Room Policy, click here.

PERSONAL TRAINERS

Only PureGym licensed personal trainers are permitted to train members in the gym unless granted express permission in writing from PureGym central support. Anyone else providing users with personal training will be asked to leave the gym immediately.
Personal training is arranged directly with the personal trainer and not with Pure Gym Limited. This means that the personal trainer (not Pure Gym Limited) provides personal training services to you. Personal trainers do not provide their personal training services on behalf of PureGym, even if the personal trainer is wearing PureGym branded clothing.

UNDER 18s

You are not permitted to access the gym unless you are at least 16 years old.
In line with industry guidance users under the age of 18 are not permitted to attend group exercise classes, workshops, or inductions or receive personal training services. If you are a user who is under the age of 18 you must not try to sign up to group exercise classes, workshops or an induction or try to engage a personal trainer on PureGym premises.

BRING A GUEST / GUEST PASS

If you request a Guest Pass, we will ask your nominated guest to first review and accept these Terms and Conditions and complete the health agreement declaration.
It is the responsibility of the member who nominated the guest to ensure that their nominated guest is familiar with the Gym Rules and our Safety and Security guidance.

WOMEN'S WORKOUT SPACE

A Women’s Workout Space is a dedicated, private area in selected gyms that sits alongside the main gym floor, giving women more choice in how and where the work out.

To view our Women's Workout Space Policy, including who can use it, click here.

WE CAN CHANGE OUR SERVICES AND THESE TERMS AND CONDITIONS

We can make changes to our service (the way we operate our gyms) without giving you notice in advance:
1. where we are required to do so by law to reflect changes in relevant laws and regulatory requirements; or
2. to address an urgent issue where there is a risk of harm to users (for example to address a security threat); or
3. to make minor technical adjustments and improvements which do not have an impact on your use of our gyms.
Changes we can only make if we give you notice and an option to cancel: We can also make other changes to our service or these Terms and Conditions, but if we do so we will notify you and you can then contact us on member.services@puregym.com to cancel your membership and end this contract before the change takes effect and receive a refund for any services you have paid for in advance, but not received.

OTHER TERMS APPLICABLE TO THIS CONTRACT

We may transfer our rights under this contract to another organisation who will then be responsible for supplying the service under this contract to you as long as we give you notice and as long as your rights under this contract are not affected by that transfer. If when we tell you about the transfer you want to cancel your membership, you can do so for a refund of any unused part of your membership as at the date of cancellation.
You cannot transfer this contract with us to someone else because we require all users to sign up to our Terms and Conditions and to complete a health agreement declaration which is personal to them. You may cancel your membership in the ways described in these Terms and Conditions.
This contract is governed by English Law, or if you live in Scotland, by the laws of Scotland. You agree that if you live in England or Wales, you can claim against us and we can claim against you in relation to any dispute which we are unable to resolve between us in the courts of England and Wales or, if you live in Scotland, in the Scottish courts.

YOUR PERSONAL INFORMATION

How we use any personal data you give us is set out in our Privacy Notice. To view our Privacy Notice click here.